Below is the process flow for designing a Fast Track Learning Management Systems program for a new customer. It starts by identifying organizations that can benefit most from the Fast Track LMS platform.
Identify prospective customers who clearly fit the high value-added profile for portable, digital training programs.
Present training program possibilities and options in person to prospective customers which will include product demonstrations.
Determine customer requirements for each potential training program.
Interface with prospective customers to collectively construct training program frameworks with a Needs Assessment Interview.
Product Design
- What is the language of choice for the text/audio/visual assets?
- How many training subjects will the product include?
- What will be the media type of the subjects? (TXT, PNG, MP3, or MP4)
- How many questions per subject?
- What will be the media type of the questions? (TXT or PNG)
- What is the design of the responses? (Binary or 2, 3, 4, 5, or 6 response multiple choice)
- What will be the media type of the responses? (TXT or PNG)
Product Implementation
Determine prospective customer’s training program distribution requirements.
- Will the training program be administered locally or remotely?
- Will the training program be administered on iPhones and iPads owned by employees or by the organization?
- Will the training be limited to iPads or will iPhones also be utilized?
- How will the apps be distributed to the portable devices or installed by the organization’s administrator?
Project Administration
- Establish the participation level of the prospective customer for product design, provision of content, and the building the asset inventory. This will be a factor in the pricing of the project. Customer participation must be more than 0% and less than 100%. The higher participation by the customer, the better training content accuracy and affordability.
- Establish the Customer’s Primary Point of Contact and Secondary Point of Contact. Establish who will be the Customer’s Training Program Administrator. Assign account to a Fast Track Learning Management Systems Project Manager. Assume that the Customer will go forward with the project.
- Create a Project Management Timeline that both the Customer and the Fast Track Learning Management Systems Project Manager agree upon.
- With the information established above, create a proposal to present in person to the Customer. A targeted training program mock-up should be included in the presentation so that the Customer can readily imagine how the project can benefit him/her and be integrated into his/her organization.
- Execute the agreement and collect the down payment (Commitment Fee), which will likely be about one half of the total project fee. The contract shall also establish an hourly fee for future revisions and updates for each class; Developer, Project Manager, and Content Director, Content Assistant, and Graphic Artist.
Project Management
Project Manager shall be responsible for:
- Customer interface to ensure Point of Contact delivers content for subject presentation, questions, responses, and other agreed upon assets.
- Making assignments to the Content Director and the Graphic Artist.
- Periodic review of progress with Customer Point Person to ensure the project is going in the correct direction in the view of the Customer.
- Make the final product review to ensure that all content and assets are correctly and completely organized so that the final product works as designed.
- Review the final content with the Customer’s Primary Point Person and have him/her formally accept the project in writing.
- Deliver the Training Program to the Customer.
- Assist the Customer in the Distribution and Implementation of the Training Program.
- Collect the final portion of the contract funds (Completion Fee).
- Maintain regular contact with the Customer Primary Point Person to ensure continual successful implementation of existing product.
- Recommend and present additional training programs to the customer.